If you have a complaint tell your adviser

First, please tell us. We are always striving to improve the services we offer and rely on feedback from our clients to help us in this regard. If you have concerns, please contact your adviser to discuss them.

If you are not satisfied with the response received you should write to:

Head of Compliance
Prescott Securities
245 Fullarton Road
Eastwood SA 5063

All complaints will be dealt with within 45 days.


Independent Complaints Service

If you are still dissatisfied you may write to:

Financial Ombudsman Service
GPO Box 3
Melbourne VIC 3001

Telephone: 1300 780 808
Web: www.fos.org.au

On issues concerning retail personal insurance, any complaints that cannot be resolved with Prescott Securities should firstly be referred to:

The Company Secretary
IFMA Financial Services
36 Unley Road
Unley SA 5061

All complaints will be dealt with within 45 days and if you are still unsatisfied you can contact the Financial Industry Complaints Service Ltd.


Conflicts of Interest

Conflicts of interest are managed and disclosed to the client where a conflict may affect the provision of the financial services provided. A Register of Conflicts of Interest is available for your inspection upon request.